A couple of weeks ago I picked up a mint Schneider Kreuznach macro V-mount lens setup. FYI, the SK V-mount gear is designed for the industrial machine vision market so the gear is very solid and very easy to set up and use. The gear was in great condition but was missing the hood that interestingly mounts on the front or rear of the lens depending if you are using the lens in reverse or forward orientation for the best performance under different magnification ratios.
Apple Repair Extension Program
On Monday I dropped Schneider-Optics west coast office an email asking if they could help with the availability and price for the missing hood. They replied on the same day and told me that not only did they have the hood I needed but they would send it for no charge if I paid for the shipping. The package arrived on Wednesday and to my surprise not only did they send the hood but they sent a matching lens cap!
Now that is customer service!
FYI Schneider Kreuznach owns the US subsidiary Schneider Optics and is best known as the owner of B+W Filters, Rollei Fototechnic, and Century Optics.
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